Privacy Policy

Last Updated: December 21, 2025

1. Introduction

Welcome to Momoro's Privacy Policy. This policy explains how we collect, use, store, and protect your personal information when you use our AI-powered language learning platform. We are committed to protecting your privacy and maintaining the trust you place in us.

2. Information We Collect

2.1 Information You Provide

When you use Momoro, you may provide us with:

• Account Information: Name, email address, password, age range, preferred language
• Profile Information: Display name, avatar, learning preferences
• User Content: Images, text, and other materials you upload to create lessons
• Learning Data: Quiz responses, progress metrics, achievement data
• Payment Information: Billing details for paid subscriptions (processed by third-party payment providers)
• Communications: Messages you send to our support team

2.2 Automatically Collected Information

When you use Momoro, we automatically collect:

• Device Information: Device type, operating system, browser type, screen resolution
• Usage Data: Pages visited, features used, time spent, interaction patterns
• Log Data: IP address, access times, error logs, performance metrics
• Cookies and Similar Technologies: Session identifiers, preferences, analytics data

2.3 Information from Third Parties

We may receive information from:

• OAuth Providers: If you sign in with Google, Facebook, or other services, we receive basic profile information
• Analytics Services: Aggregated usage statistics from analytics tools
• Payment Processors: Transaction confirmations and billing status

3. How We Use Your Information

We use your information for the following purposes:

3.1 Provide and Improve Our Service

• Create and manage your account
• Process and analyze uploaded content using AI
• Generate personalized language lessons and exercises
• Provide audio narration and text-to-speech features
• Track learning progress and achievements
• Enable lesson sharing with other users
• Improve AI algorithms and service quality
• Develop new features and functionality

3.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send educational tips and learning reminders (with consent)
• Notify you of changes to our policies or services

3.3 Security and Safety

• Detect and prevent fraud, abuse, and security threats
• Enforce our Terms of Service
• Protect the safety of children using our platform
• Comply with legal obligations

3.4 Analytics and Research

• Analyze usage patterns and trends
• Measure the effectiveness of educational content
• Conduct research to improve language learning outcomes
• Generate aggregated, anonymized statistics

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Improving our services, security, and analytics (where not overridden by individual rights)
• Consent: For marketing communications and optional features (you can withdraw consent anytime)
• Legal Obligation: Compliance with applicable laws and regulations

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Third-party companies that help us operate our service:

• Cloud Hosting: Secure storage of data and content
• AI Services: Processing images and text to generate lessons
• Payment Processors: Handling subscription payments
• Email Services: Sending transactional and notification emails
• Analytics Providers: Understanding usage patterns

All service providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Other Users

If you choose to share lessons publicly or with specific users, those lessons and associated content become visible to the recipients.

5.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Protect our rights, property, or safety
• Protect the safety of children and other users
• Prevent fraud or security threats

5.4 Business Transfers

If Momoro is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you and ensure continued protection of your data.

6. Children's Privacy

6.1 Parental Consent

For children under 13:

• We require verifiable parental consent before collecting personal information
• Parents can review, modify, or delete their child's information
• Parents can disable certain features or delete the account entirely

6.2 Information Collected from Children

We collect only the minimum information necessary:

• Basic account information (username, age range)
• Learning progress and achievement data
• Content uploaded for lesson creation
• Usage data to improve the learning experience

6.3 Parental Rights

Parents and guardians have the right to:

• Review all information collected from their child
• Request deletion of their child's information
• Refuse further collection or use of their child's information
• Access reports on how data is shared with third parties

To exercise these rights, contact us at [email protected].

7. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict internal access policies and authentication
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard cloud hosting with redundancy
• Incident Response: Procedures to detect and respond to security breaches

However, no system is completely secure. We cannot guarantee absolute security but continually work to improve our protections.

8. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services you've requested
• Required by law or for legitimate business purposes

When you delete your account, we delete or anonymize your personal information within 90 days, except where retention is required by law.

9. Your Rights and Choices

9.1 Access and Portability

You can:

• Access your account information at any time
• Request a copy of your data in a portable format
• Download your created lessons and content

9.2 Correction and Update

You can update your account information through your profile settings or by contacting us.

9.3 Deletion

You can request deletion of your account and associated data. Some information may be retained for legal compliance or legitimate business purposes.

9.4 Opt-Out Rights

• Marketing Emails: Unsubscribe via links in emails or account settings
• Analytics Cookies: Disable through browser settings or our cookie preferences
• Data Processing: Object to certain types of data processing (may limit service functionality)

9.5 GDPR Rights (EEA Users)

If you're in the European Economic Area, you have additional rights:

• Right to be informed about data processing
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

9.6 CCPA Rights (California Users)

California residents have the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Say no to the sale of personal information
• Access their personal information
• Request deletion of personal information
• Equal service and price (no discrimination for exercising rights)

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Enable core functionality (authentication, security)	Session / 1 year
Functional	Remember preferences and settings	1 year
Analytics	Understand how you use our service	2 years
Performance	Measure and improve service performance	2 years

10.2 Managing Cookies

You can control cookies through:

• Browser settings (block, delete, or receive warnings)
• Our cookie preference center
• Third-party opt-out tools

Note: Disabling essential cookies may affect service functionality.

11. Third-Party Links and Services

Momoro may contain links to third-party websites or integrate with third-party services (like OAuth providers). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions where applicable
• Compliance with local data protection laws

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes via email or service notification
• Update the "Last Updated" date at the top of this policy
• Seek consent for material changes affecting children's data

Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: https://momoro.app

For Parents and Guardians

If you have questions about your child's account or wish to exercise parental rights, please contact us with:

• Your child's username or email
• Your relationship to the child
• Your specific request or concern

We will verify your identity before responding to protect your child's privacy.

15. Supervisory Authority

If you're in the EEA and believe we've violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.